The service I receive at Jackson Associates Midtown needs to be communicated and recognized.
I've been moderating at facilities for over 10 years. Being a moderator is very grueling from the travel, to the client demands, to the long hours of interviewing, to the last minute and continual changes of the stimuli being tested. And it is becoming increasingly challenging as clients budgets shrink and Moderators are asked to increase or guarantee the number of respondents, conduct interviews in less time and turn around reports immediately.
It is because of this "do more with less" culture that I always remember and truly value excellent service.
Rachel is CAN DO! Robert and Lillie greeted me immediately and with warmth and friendliness. I felt like the only moderator at the facility. They are always smiling, always willing... This was my first experience with Linda and I was completely relieved to find her equally accommodating, available, service-oriented and even taking initiative - anticipating my needs...
My favorite decision that Jackson Associates Midtown has made is to have the QA be with you the entire time. The WHOLE time. This is a tremendous benefit. A moderator only has one block of time (when they arrive) to get to know and work with the QA. Keeping the same person allows for ease, flow, and a true partnership.
True partnership – that is why I choose Jackson Associates!
I wish I could have had you in the room after the last group to hear the clients clapping in appreciation that it all went well. And it really did go really, really well. Great room set up, great food, super helpful staff, fantastic respondents with such clever ideas, great show rates - with every single group starting exactly on time. Honestly, it couldn't have gone more smoothly.
Please accept and pass on my heartfelt appreciation for all that you did - that everyone did - to make this a success. The client only sees me in the room but of course I know I can't do what I do without the legions of people behind me.
Thanks so much for everything. I’m not quite sure I have ever had a test that ran so smoothly - everything just seemed to jibe. Plus the fact that we were treated like royalty while at the facility. Your crew was great - everything was executed flawlessly.
Food Marketing Systems Group
We were totally impressed with the facility overall – the rooms were very nice, the staff running it and helping out were wonderful, the food was good - like someone’s grandmother homemade it. We would definitely come back!
Two wonderful sister facilities in Atlanta,
One in Midtown, answering, at last, the prayers of so many clients,
Warm and welcoming facility personnel,
Readily accessible recruiting supervisors and staff,
And the real secret to their success...
Endless optimism and energy; never daunted by a challenging project.
One cannot ask for more!
Senior Field Coordinator, GfK Healthcare
Your facility is, of course, excellent, and the recruiters have done a good job. Of special note has been Robert, who has been assisting us this week at the Midtown site. He has simply been excellent in all ways in supporting us. We do this quite often and I'd say he is among the top level in that type of support. He meets your line of "a cut above the rest."
Life on the road is hard enough. I have to say, of all the facilities we use, I think you realize that the most. You should offer training courses on how to run facilities and customer service.
People here are FABULOUS! This is absolutely my preferred facility in Atlanta. It's high-tech, clean, comfortable, with plenty of space, food and drink.
I just wanted to send a quick note to tell you that I am so very happy to be working with Kelly! She is such a great project director and I really, truly enjoy working with her on our projects. I love that I never have to worry – I always know everything is taken care of when she’s in charge of my project.
Project Coordinator and Field Manager,
Q-Think Research, Inc.
What a "knockout" facility!! We're all "ringing your bell" for
many more successful years. You are a "champ" hostess and my sincere thanks for everything!!
Merle Holman (and Robin, too!)
Group Dynamics in Focus, Inc.
The client service provided by the staff at the Midtown location was superb. It went beyond "Southern Hospitality" – they were thoughtful, always pleasant, and really seemed to understand what a traveling moderator and her clients need. Whenever we asked a question, they always took the time to find the answer or fulfill the request. There was no passing the buck with this staff! They genuinely seemed to love their jobs.
Also, the facility is very nice. The small relaxation rooms are perfect for taking a few moments to collect one’s thoughts. I appreciate the care with which the owners took to create these spaces. And, how the wonderful staff even brought me my dinner to the little room!
I travel to facilities all over the US and Jackson Associates Midtown is among the best.
As a field manager, I choose facilities
based on their ability to get the job completed accurately and
efficiently, without a lot of fuss. Jackson Associates has a
staff of talented individuals that work diligently to recruit
the right respondents, project managers that send accurate daily
reports without being pestered to do so, and a professional and
knowledgeable facility staff to take care of my clients needs
when they arrive. In my opinion, Jackson Associates is the "full
excellent recruiting, excellent staff and an excellent facility
Greenfield Consulting Group
“The team at Jackson is wonderful. They are so easy to work
with and have become our ‘go-to’ agency for most of our research/recruit
Marketing Communications Manager
Beauty & Style G.B.U - Newell
We have found that the service, quality and commitment to customer
satisfaction are always excellent at Jackson Associates. They
are always our first choice of focus group facilities when we
conduct groups in the Atlanta market.
Director of Marketing Research
Jackson Associates has raised the bar for me for excellence
in a research facility. When I want a perfect recruit – and mine
are sometimes so very difficult – and perfect service, this is
the place I go. The words “No, we can’t” don’t seem to be in
their collective vocabulary. They try and usually succeed beautifully
– and always with a smile: their warmth is always so welcoming
to a weary traveler. I consider it to be one of the very top
Anerca International Inc.
People here are FABULOUS! This is absolutely
my preferred facility in Atlanta. It's high tech, clean,
comfortable with plenty of space, food, and drink.
It's been great working with you again. Special
thanks to Virginia, Kate, and others who helped with all
our last minute requests. Jackson is our favorite in Atlanta.
The front desk personnel are very attentive
to to every detail and the hostess assigned to our group
was very accessible and responsive to every need.
Recruit was perfection! 15 clients all happy
with full tummies! CD's - so great - ready and left with
them! As always, my home away from home!
Queen was very helpful, professional, and friendly.
Really appreciated her efforts with reminder calls. My clients
asked me if all the facilities were this nice. I said, I
Really enjoyed working with you guys, you did
a great job with a difficult recruit and lots of changes!
Ipsos Understanding Unlimited
We are always excited when we have an assignment in Atlanta because we get to work with Jackson Associates!
R.F. Caffrey & Associates, Inc.